We Define IT Consulting

We Define IT Consulting has been serving the Brooklyn, Northwestern PA, Western and Central New York area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Smishing: A Variety of Phishing Attacks Utilizing SMS

Smishing: A Variety of Phishing Attacks Utilizing SMS

We discuss phishing often on this blog, and one method that often flies under the radar is smishing, or phishing that is conducted through SMS messages. Although email phishing is perhaps the most common method of conducting these scams, you should also be prepared to take on smishing, as it comes with its own share of unique challenges and dangers.

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How Good is Consumer Reports’ Scam Prevention Advice?

How Good is Consumer Reports’ Scam Prevention Advice?

Scams are everywhere in our highly digitized world, which makes it especially important that everyone is prepared to deal with them—both personally and professionally. The publication Consumer Reports’ cover feature for its August 2023 edition is dedicated to exactly this goal: helping its readers avoid the various scams and threats out there. Let’s look at some of the advice shared in the article, and compare it to the best practices we recommend.

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What We Can All Learn from the VirusTotal Data Leak

What We Can All Learn from the VirusTotal Data Leak

In 2004, a service called VirusTotal was launched and swiftly became a popular antivirus and malware scanner to help detect threats in various files and URLs. It became popular enough that it was officially acquired by Google in 2012 and ultimately assimilated into Chronicle, a cloud-based security operations suite for enterprise businesses. Despite this impressive pedigree, however, we find ourselves able to look to VirusTotal as a sobering reminder of how fickle cybersecurity can be, with the service being the source of some limited data exposure.

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A Proactive Stance on Technology is What SMBs Need

A Proactive Stance on Technology is What SMBs Need

Technology is important for many reasons, chief among them your business’ continued efficiency and productivity. The problem with technology, though, is that it will never last forever, and you’ll have to replace it sooner or later. Thankfully, you can delay those costs considerably by implementing a proactive technology management plan, effectively keeping the same technology running longer.

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Tip of the Week: How to Get People to Listen to You Better

Tip of the Week: How to Get People to Listen to You Better

It’s important that you are able to communicate with the people you work for, with, and over; and a big part of this is ensuring that your points are heard. Let’s go over a few strategies and techniques that can help you ensure that those around you are apt to listen to what you have to say.

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Dissecting the Lessons from a Recent Amazon Scam Warning Email

Dissecting the Lessons from a Recent Amazon Scam Warning Email

Amazon Prime subscribers recently received an email from the online marketplace, warning them of the prevalence of scams that took advantage of their offerings and brand recognition. Let’s go through the advice that this email shared, and compare it to the best practices we recommend for avoiding scams.

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Your Team’s Experience at Work Matters, and IT Can Help Improve It

Your Team’s Experience at Work Matters, and IT Can Help Improve It

When you consider your business’ investments, you probably think about things like the hardware your team uses and the software this hardware supports. You might think about the furniture you’ve purchased to outfit your office. However, one often overlooked—but incredibly important—element that needs some level of investment is your employee satisfaction.

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Improve Your Collaboration Through Technology Solutions

Improve Your Collaboration Through Technology Solutions

With collaboration remaining an important component of any successful business, it’s important to foster productivity and innovation through strategic implementation of technology solutions designed for this express purpose. Today, we want to discuss some of the aspects of collaboration you need to know to do it more effectively, as well as technology that facilitates this process.

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Just Because You Can Automate Something, Doesn’t Mean You Should

Just Because You Can Automate Something, Doesn’t Mean You Should

One way businesses attempt to save money is through automating certain processes and tasks that have traditionally been time-consuming or monotonous for their workforce. When implemented appropriately, automation can cut costs, streamline operations, and improve quality of life for workers. However, just because a task can be automated doesn’t necessarily mean that it should be automated. Let’s look at the arguments for and against automation in these contexts.

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Do You Know How Much You Should Be Spending on Cybersecurity?

Do You Know How Much You Should Be Spending on Cybersecurity?

Nowadays, you can’t afford not to have some portion of your business’ budget set aside for cybersecurity. The question is, how much do you need, and what should you be spending it on first? Let’s take a few moments to dig a little deeper into this question and examine a few cybersecurity protections you should establish as your business’ baseline defenses.

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Looking for Your Business to Go Green? The Right Tech Can Help!

Looking for Your Business to Go Green? The Right Tech Can Help!

It isn’t unusual for modern businesses to turn more and more often to “green” technologies, partially due to the reduced environmental impacts that come with their use, and partially due to the operational advantages that many of these technologies also bring. Let’s discuss some of the options that even smaller businesses can embrace that bring these kinds of mutual benefits.

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Tip of the Week: Building Better Habits through Habit Stacking

Tip of the Week: Building Better Habits through Habit Stacking

Productivity is always a primary focus for a business today, which makes any effort to improve it a welcome one. We wanted to take a moment and introduce you to a simple concept to make it easier to develop productive habits: something called habit stacking.

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Implementing Bring Your Own Device, Without Bringing Your Own Risks

Implementing Bring Your Own Device, Without Bringing Your Own Risks

There’s no denying that running a successful business comes with its fair share of costs, and many would argue that some of these costs are anything but fair. As such, it makes sense to try and minimize your operating expenses by any sustainable means. Let’s go over one such cost-saving measure you can implement—Bring Your Own Device policies—and address how to do so without shortchanging your business’ security in the process.

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Tip of the Week: The Easiest Way to Add Up a Column in Excel

Tip of the Week: The Easiest Way to Add Up a Column in Excel

Microsoft Excel is an extremely capable spreadsheet creation and management tool, made all the more powerful through the inclusion of many handy shortcuts and features. We wanted to share one for a common enough function that you are effectively sure to find a use for it: quickly adding up the values in a single column.

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Understanding the Five Levels of Delegation

Understanding the Five Levels of Delegation

As the boss, you’re in a position to offload many of your business’ responsibilities to your employees. That’s more or less why you have employees in the first place. However, there’s more than one way that you can delegate tasks, depending on your personal style of management and the work style of each of your employees.

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Blank Emails are a Sign of Dangerous Spam

Blank Emails are a Sign of Dangerous Spam

We talk a lot about phishing. What it is, what it does, and perhaps most critically, what it looks like. However, have you ever expected a phishing email to look like… nothing? As in, a completely blank message?

If you answered, “no,” that’s exactly what today’s cybercriminals are counting on.

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Does Managed IT Really Pay for Itself?

Does Managed IT Really Pay for Itself?

Businesses use all types of sayings to try to draw in customers. One of the core selling points of managed IT services is that “it pays for itself”. This is more than just marketing. The multiple services that make up managed IT services all help a business save time and money, but when added together, it can really help the bottom line of a business more than most services they can use. In this week’s blog we thought we would go through the core elements of a managed IT services agreement to show how it really does pay for itself. 

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Tip of the Week: Putting Google Alerts to Work for You

Tip of the Week: Putting Google Alerts to Work for You

There are many ways that Google can be a hugely valuable resource for a business of any size. One way that you may not have thought of before: an automated insights collector.

Let’s talk about how you could be using Google Alerts to keep yourself up to speed on basically whatever you want.

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Don’t Fall for These 3 Browser Myths

Don’t Fall for These 3 Browser Myths

There is a lot of misinformation and misperceptions out there related to network security, especially where small businesses are concerned. In particular, browser security is one aspect where many individuals’ knowledge simply falls flat, and they buy into myths that put their data at risk. Let’s clear up some of these misconceptions so you can go about your day in a more secure way.

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Want Additional Windows Functions? Consider Microsoft PowerToys

Want Additional Windows Functions? Consider Microsoft PowerToys

Since the Windows 95 operating system, Microsoft has been separately publishing 15 free utilities to add significant capabilities intended to help a user make some small tweaks and adjustments in a relatively safe way, as compared to what would otherwise be necessary to make these changes. Microsoft PowerToys are still available today, so let’s discuss what some of them can do…and how you should go about getting these tools, if so you choose.

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